Some furniture retailers do offer *free* in-home design advice, but that service is not really *free.*  It is built into the retail price of the furniture. In addition, the compensation of in-store decorators/designers is based on how much of that store's products they can sell you. You are not necessarily getting the best advice nor solution for your home, as in-store decorator/designers are limited to selling you the lines and selection the store has to offer. Most savvy homeowners prefer to work with an independent interior designer to insure they have access to all of the available options, not just those lines carried by a furniture store.

Working with an interior designer needn’t be an intimidating experience, nor is it as costly as some might perceive. If you’re on a tight budget, hiring a designer is not beyond reach. We have a design service that is the perfect solution for you! At Your Service hourly design packages offer you flexibility and a minimum time requirement.  We help you prioritize your needs and maximize your budget so you get the most from your investment. And we can help you plan your project in stages if necessary, as time and money permit.

We offer a variety of service packages tailored to your needs, time and investment. Our design fee is determined after your initial consultation. It is based on the scope of work and level of service you require, and the number of hours we estimate that work will take. In most cases, we charge a set fee, payable in installments as the project progresses. Any time spent for add-on services is billed at our current hourly rate.

Worth noting, in hiring an interior designer, there is added value that you can’t put a price on :

• years of education and experience
• systems in place for project management
• ability to ask the right questions, listen well and be responsive to your preferences
• innate ability to envision a completed space
• respect for your opinions
• clear guidance and recommendations
• peace of mind, knowing you’re working with someone who has your best interest at heart

We charge for our initial consultation because it is a 1-1/2 to 2 hour working session that includes an assessment of your space(s), at length discussion of your goals, lifestyle, budget and how we work; design direction and actionable recommendations, and preparation of the project proposal. Our clients have told us that the guidance they received in the initial consultation helped them to better discern their needs, style and preferences and move forward with their project with greater confidence.

Once you take the important first step in making your appointment with us, we email you our What To Expect guide to help you get the most from our time together. Whenever possible, it is beneficial to have all decision makers at this meeting to offer their input and perspective.

We accept Visa, MasterCard and American Express through our secure server for online purchases (consultations, hourly design packages and The Shop products). For design services and/or other purchases transacted in person, we also accept personal checks, bank checks and cash.

Our design fee covers the planning and development phase: solutions, concepts, space planning,  materials specification, product sourcing. When you order products from us, there is a great deal of  time spent in ordering samples for approval, producing sales orders and purchase orders,   communicating with vendors, tracking orders, coordinating deliveries, and producing invoices – all to safeguard that the process runs smoothly and the products arrive as expected. The purchasing fee   covers this entire process and ensures your peace of mind. Also, keep in mind that, in addition to having inside access to products available to the trade only, you will realize measurable savings with our VIC (Very Important Client) pricing.

No, you can make purchases on your own, but that comes with a word of caution. When we create a plan according to all the information you have shared about your tastes, your lifestyle and your  budget, every material or piece specified is key in the overall beauty, function, fit and comfort of your space. If you deviate from that plan by making substitutions, you will most likely dilute the integrity of  the design.

Most of our clients purchase through us because of the distinctive products we source and the VIC (Very Important Client) pricing we are able to extend to them.

By policy of our vendors and our firm, custom ordered items cannot be returned for credit, nor refunded. We take great care to insure that, before we place your custom order, you have seen and approved as much as possible about that product - including size, finish, fabric, fabric matching, pattern layout, hardware, etc. Therefore, if for some reason a custom ordered piece comes in that you have signed off on, and you just simply don't like it, we cannot accept it back for credit, return or exchange.

Please rest assured that in our 20 years of doing business, this scenario has never happened. But being transparent about this has always helped our clients understand the *Custom Order - No Refunds or Returns Policy* of our vendor partners and our firm.